Morristown, NJ – CruiseDirect.com has won a Bronze Stevie Award® in the Customer Service Department of the Year – Leisure & Tourism category in the 20th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.
Entries were considered in more than 100 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 70 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; more than 20 categories for AI in sales and customer service including Customer Service AI Trainer or Specialist of the Year, AI & Tech-Focused Customer Service Team of the Year, Best Use of AI Integration in Contact Centers, and Sales AI Trainer or Specialist of the Year; and categories to recognize new products, services, and solution providers.
As one of the leading online cruise booking engines, CruiseDirect has continued to distinguish itself through a customer-first approach, combining cutting-edge technology with personalized service to help travelers find and book their ideal cruise vacation. “We are honored to receive the Stevie Award for the third consecutive year,” said John Maguire, CEO of CruiseDirect.com. “This recognition is a true testament to the passion and dedication of our team, who work tirelessly to deliver an exceptional experience for every customer. We are deeply grateful to the judges and our loyal customers for their continued trust and support.”
Stevie Awards President Maggie Miller said, “The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.”
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